Thursday, October 20, 2011

the appointment time-slot

What I really appreciate about these Comcast "appointment slots" is how carefully they're structured.

"Between 2 and 4" in the afternoon doesn't sound bad, does it?  However, they'll start calling you an hour earlier, and if you don't pick up, or are talking to someone else on the phone, they'll silently cancel your "appointment".  Moreover, "from 2-4" means that you can't schedule meetings from 1-2 or 4-5 at work, because if you do, that tech (or his call!) will occur while you are commuting between work and home, due to Murphy's Law.

So, "between 2 and 4" really mean, "all afternoon" -- spend it at home, and don't use the phone!  And if you don't already have Caller-ID, get it -- so that you can only answer calls from Comcast!

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