Extremely helpful tech "Adam" came out this afternoon, 1/2 hour early (remember that the scheduled time slot is a crock). Pulled lots of new cable around the house, but says the cable going underground from the street to the house needs to be re-done, as one wire is completely shot and the other is noisy.
So, going to schedule a work order to get that done. Gave me his name and phone #, and his supervisor's name and phone #. We'll see what happens with that.
Meanwhile, he patched up the existing cable, and On-Demand is back. Now I can catch up with those back episodes of "Hawaii Five-O"!
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